Legal Procedures

A Typical Collection Procedure - Legal

In a minority percent of cases, our internal collection strategies will fail. If this proves to be the case, the account is then forwarded to our Legal Department and a secondary collection procedure begins.

1.          If the account is not collected internally within the initial 30 days of placement, we forward the account, at no charge to you, into the hands of our collection attorneys, positioned in the debtors' county, parish, province, or economic region.

2.          The attorney typically sends an initial letter on his/her stationary, and begins contacting the debtor on a local basis. This may include a blend of phone calls, letters, and visitation, and continues for the next 30 days. This stage of collection may involve letters, settlements, credits, returns, payment plans, conference calls, appointments, etc.

3.          In the event of a fraudulent transaction, or NSF check, our attorneys will continue to deal directly with the sheriff's department, with whom working relationships are already in place, to further expedite the collection process.

4.          At this point, our attorneys usually obtain either a promise and/or a time to continue the conversation. As events unfold, we forward all correspondence to our client.

5.          Upon receipt of certified funds, we are forwarded the monies, submit a faxed copy to you for your records, deposit the check into our trustee account, and remit accordingly.

Again, in a small percentage of cases, the debtor will still refuse to resolve the matter willingly. If this proves to be the case, the account can be moved into a tertiary collection stage involving the possibility of litigation. This motion is at the clients' discretion and will not be explored without express authorization. If authorization is not granted, the account is closed.

1.          If the collection attorney has not secured payment within 30 days of receipt, he/she will notify us of suit requirements, which are generally a modest amount, including only filing fees for that particular county, parish, province, or economic region. Our legal department will then confer with the client to discuss whether or not this would be a profitable avenue of pursuit.

2.          Upon litigation, we will work in conjunction with the parties involved to secure a judgment. This can sometimes become time consuming and may involve representation from our clients for the purposes of legal testimony.

3.         Once judgment is secured, we will receive payment, submit a faxed copy to you for your records, deposit the check into our trustee account, and remit accordingly.